FAQ

FAQs - Frequently Asked Questions

What are the shipping times of your products?

In France, our means of delivery are from2 to 8 working daysExcept when the delay is specified in the product description.

Do you give up all over the world?

Yes absolutely. We ship all over the world.

From where do we deliver your product?

Our offices and warehouses are located in the Paris region; This gives us a strategic positioning for the shipment of our parcels.

 Do you provide tracking information for order delivery?

Yes, you will receive an e-mail once your order is shipped containing your tracking information.

The status of my order indicates "No information available at the moment".

It may be that a delay of 2 to "working days is necessary for the tracking information to be updated in the system. For logistical reasons, different items of the same order can sometimes be sent to separate packages, In case you have specified the combined delivery.

 Some elements of my order are missing, what will happen?

Our products can be shipped separately depending on your order. For example, if it contains items from two different warehouses, there will be two deliveries.

 I received a damaged article. What can I do ?

We are sorry to learn that. Just send us an image of the damaged item in question at the email address: info@hourrakdo.com and we will send you a similar replacement item as soon as possible.

Where are you based?

We are located in Seine-et-Marne in the Paris region.

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes transport companies can take longer than expected. You can nevertheless follow your order and see where it is at any time. If you want more help for tracking your package or if you want to find out about it, please contact us by email at: info@hourrakdo.com

Do you have a refund policy?

We do our best for solve all the problems That our customers may encounter with their items purchased on our online store. If you want a refund of your order, we can of course proceed, to the extent that the demand is done within 30 days from the date of the order and that the product or products concerned are intact. For more information, please Consult our refund policy.